Warmly persists | Community
Skip to main content
Newcomer
February 1, 2023
Solved

Warmly persists

  • February 1, 2023
  • 10 replies
  • 1 view

I recently created a Warmly account through Zoom. The name tag is cool, but there was no easy way to turn it on and off in the middle of a call, so I deleted it from my Zoom account and I deleted my Warmly account, but the name tag continues to appear on the screen when I'm sharing my camera. How can I get rid of this? 

    Best answer by EMH

    https://help.warmly.ai/en/articles/6742396-how-can-i-remove-my-warmly-nametag-after-i-uninstalled-the-app

     

    This got instructions on how to remove that. It works for me!

    10 replies

    Newcomer
    April 7, 2023

    Same issue - need resolve @51 

    Newcomer
    May 6, 2023

    I haven't yet deleted Warmly, but I would love a way to turn it on and off. I set up my CliftonStrenths for when I'm on calls with groups who are familiar with them, and would love to turn this off when I'm with other groups. I would prefer to be able to toggle (turn on/off) my Warmly card completely. 

    EMHAnswer
    Newcomer
    May 10, 2023
    Newcomer
    August 16, 2023

    Followed the instructions and it appears to have worked for me as well.  Neither Zoom nor Warmly ever replied to my requests for help and that's disgusting.  Glad I found my way here and thank you

    for sharing!

    Newcomer
    October 19, 2023

    I deleted the warmly app but when I log onto an event it still shows up. Everytime I clear my cache and it disappears but the next time I log on, it's back.

    Newcomer
    October 21, 2024

    I am having the same problems trying to disable/remove warmly information in my Zoom calendar invites. I have disabled and tried deleting my account but the warmly information continues to populate on any new calendar invites. I'm hoping that bumping this thread back to the top may find someone with a solution. I've attempted to contact Zoom and Warmly for assistance with no luck.  

    Newcomer
    November 20, 2024

    I am having the same issue and the link that was previously posted is not working. I am getting a 404 message. Any ideas?

     

    https://help.warmly.ai/en/articles/6742396-how-can-i-remove-my-warmly-nametag-after-i-uninstalled-the-app

    Newcomer
    February 23, 2025

    I am having this same issue and it is annoying. How do we remove? 

    Newcomer
    September 5, 2025

    I used this article and followed the steps in Option 3. It finally worked!!!

     

    https://help.warmly.ai/articles/9916826617-how-can-i-remove-my-warmly-nametag-after-i-uninstalled-the-app

    Newcomer
    March 12, 2025

    I had the same problem. I went to the App Marketplace to disable the app, but that didn't work. I went to Warmly, and their stupid chatbot couldn't help me but kept trying to sell me more services. I then had to uninstall and re-install the Zoom app from my desktop. I also rebooted. I don't need an app that I can't turn off when required. This was ridiculous. 

    Newcomer
    December 9, 2025

    I'm stuck on this issue now and I've tried everything! I'm going to try deleting and reinstalling the app, and I'm with you, I won't be returning to the app at all. This is unacceptable. 

    Newcomer
    December 9, 2025

    I've tried all of those approaches and I still can't get rid of it? When I try the terminal approach, it doesn't work! 

    Employee
    January 8, 2026

    Did you manage to locate the correct folder? When I tried the terminal approach the only difference was that my file was in a folder called VideoFilter or VirtualBkgnd_Custom (I deleted files in both, so I don't know which one it was). Try this.