Urgent: Livestream app 502 bad gateway error

Forum|Forum|1 year ago
July 23, 2024
22 replies
9 views

the Live stream app has been set up and in use for several weeks now without issue. Yesterday and today, I cannot get the livestream app to open up. I get a '502 bad gateway' error. I have a 64-bit Windows business PC with 16gb ram; 1 tb hardrive. I am hardwired into my internet, that has been rebooted as well, yesterday.

I have:

rebooted computer,

updated zoom app,

unstinalled zoom app, rebooted pc then redownloaded and installed.

I have a two-tiered masterclass coming up where one tier is livestream only and the other is paid vip to join the meeting in the zoom room. Any assistance is appreciated.

Penny

Show previous replies

W

wellversedworld

Newcomer

Bad Gateway message has been resolved. I have asked that Zoom flag this fix so we don't have to wait multiple days for it to be resolved.

G

ggco

Newcomer

Chiming in to say that I too have had this issue, and it's affecting my business. Tried updating Zoom but that was no help. Couldn't see a way to delete and reinstall the app. As far as I can tell, the only discussion about this problem is happening in these community threads--no info from Zoom itself. Incredibly frustrating.

S

susivine

Newcomer

I finally had luck by unistalling zoom - on mac, I did so by deleting the files from my applications folder, restarting the computer and re-installing zoom. When I opened the application I was again able to access the Live Streaming app (Although I have not yet tested it) .

Unfortunately @pchiass when this error occurs it is not possible to enter the stream key because the gateway error prevents any access to the app at all.

Good luck @ggco !

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