Urgent: Livestream app 502 bad gateway error

What is being done about this issue?  This app has been down for weeks.  We depend on this heavily..  Can someone from Zoom please update us?

So I thought this error had been fixed as my fb community toggle reappeared after I clicked on live stream. I re arranged my live told everyone it was fixed and guess what? It was not and so I let down my community again. This really is unacceptable. I really love zoom, but you can’t ignore the issue we are having. Some of us rely on Zoom for our business to make money and take care of our families. Please just address the issue and keep us updated. If you don’t think it will be fixed for another week tell us. We are all just waiting. Please make fixing this a priority 🙏

I have been working with Zoom support for many months. They recently gave me a process that has resolved the issue for me.    Using the Stream App, create a non-custom channel.  Doesn't matter which one.   This from their engineering team:


"I have a theory as to why it’s happening. Can you have them log into Youtube, facebook, or twitch one time. They dont have to go live using one of those channels. Just complete sign in. It might be an issue where a zoom Access Token is missing.  If that fixes it, that’s a good sign because I have a fix planned for that bug. "

This explains why it worked for me before the whole issue started, but I had deleted the app and reinstalled. Previously I was connected to YouTube, but didn't reinstate that when I deleted and reinstalled. This is helpful. I just reconnected youtube and now it works again. NOW I better understand why this wasn't working for the others who I helped set it up for. Thank you.

AND TERRIBLE BUG.

Hi everyone,

I've been using the Livestream app for several weeks without any issues, but yesterday and today, I haven't been able to get it to open. I keep getting a '502 Bad Gateway' error. I'm using a 64-bit Windows business PC with 16GB of RAM and a 1TB hard drive. My internet is hardwired, and I've already rebooted the connection.

So far, I've tried rebooting my computer, updating the Zoom app, and even uninstalling and reinstalling it after a reboot, but the problem persists.

I'm preparing for a two-tiered masterclass, where one tier is livestream-only, and the other is a paid VIP session in the Zoom room. Any assistance you can provide would be greatly appreciated.

Thanks,
Penny

Since it is a rarity that Zoom actually responds on this thread, I would recommend a complete client uninstall and then reinstall the 32 bit client here:

https://zoom.us/download?os=win

Then add the streaming app and add a channel that is not custom and complete that login process to re-establish the tokens and then try a custom channel.  Since doing this. The app continues to function and I was able to stream 3 custom channels last night.

Aaaaaaannnnddddd, the "Bad Gateway" message is back..  Can we please get this fixed??!!

Everyone who is having an issue, go to this link and send a professional message explaining how this disruption has caused disruption of business operations, and if your revenue is dependent upon using zoom to provide a service in anyway, state that. 

https://www.linkedin.com/company/zoom/

Rebranding my podcast, and have been a paying subscriber livestreaming with ZOOM since they started the livestream service. And now....

502 BAD GATEWAY error when I click 'Add' from the marketplace and in a running ZOOM Meeting!

Extremely disappointed, ZOOM. And the lack of support?! Absolutly horrid. I'm filing a Better Business Bureau Complaint on this. Ridiculous.

Same here, still getting the "502 bad gateway"....!??