Unable to see "My Admin Dashboard" in App Management | Community
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Newcomer
cmcdaniel524
Newcomer
April 17, 2023
Question

Unable to see "My Admin Dashboard" in App Management

  • April 17, 2023
  • 1 reply
  • 3 views

We have a user that is requesting pre-approval for an app integration. These requests can be handled in the My Admin Dashboard of the Marketplace, but I cannot see the dashboard even though I am an admin of the account. I have attached pictures to show what my screen looks like vs what the Zoom support page shows (https://support.zoom.us/hc/en-us/articles/360032447812-Managing-the-Zoom-App-Marketplace). Is this a feature that needs to be turned on? Is there a level higher than admin that we need access to?

    1 reply

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    April 18, 2023

    Hi @cmcdaniel524, thank you for posting for the first time and providing us with the details 🙂

     

    When the user requested the app integration did you receive an email from noreply@zoom.us with further details about the request or did any admin on the account?

     

    Keep me posted!

    Carla,
    Zoom Community Team

    C
    Newcomer
    cmcdaniel524Author
    Newcomer
    April 19, 2023

     

    Hey, thanks for the response. I did not receive an e-mail from ***********. Neither did the other admins on the account. 

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    April 21, 2023

    In this case, please read over this article: Pre-approving and approving apps in Zoom App Marketplace

     

    This article will go over the steps to pre-approving apps via the Zoom Marketplace. 

     

    I hope this helps!

    Carla,
    Zoom Community Team

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