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Purchasing problem

Hoda11
Newcomer
Newcomer

After purchasing this month through PayPal I received a message on mobile phone said that the amount of monthly payment was reduced from my Debit card but still Zoom meeting works as a Free method for 40 minutes only not as payment method.

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi hoda11,

 

your user type is probably still Basic.  since you purchased a paid license, you will have one paid license available to assign to a user.  you need to edit the user's type from Basic to Licensed.  please see the support article below:

Managing users – Zoom Support

 

thanks,  eliot

thanks, eliot