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Please, I need help!

juliocesar
Newcomer
Newcomer

‎2021-08-26 10:44 AM

Hi! I have a problem.
I cancelled the suscription on July 21 and this month, agost, and Zoom billed me again.
I didn't use Zoom in all this month, I need a resolution because it was a page problem and I can't pay something I didn't use.
Please, Zoom didn't give me a reasonable solution

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1 REPLY 1

VA
Community Moderator | Employee
Community Moderator | Employee

‎2021-08-26 11:20 AM

Hi @juliocesar I'm so sorry to hear about this! I do see that you have a support ticket with a member of our Billing team open and they will be replying to your latest response. Please watch out for updates on your case via email.


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?
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