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Pardot App - Unable to configure Webinars

msmith3
Newcomer
Newcomer

We installed the Pardot App through Marketplace 3-4 months ago.  Things seemed to be working correctly until now.

Recently we've begun having a problem where we are unable to select the Pardot registration/attendee/absentee list.  When we try to access the page, by going to:  Webinars > selecting a webinar > More > Configure, the page where you can select these items pops up on the screen for a fraction of a second, then disappears.  Leaving the screen with some gray bars.

 

We can't think of anything that we've changed recently that would have this affect.  Any ideas are appreciated.

2 REPLIES 2

Gusmer
Newcomer
Newcomer

Did you ever figure this out? I am having the same issue.

MGSR
Moderator
Moderator

Hello @msmith3 and @Gusmer!

I'm sorry for the late response and welcome to the Zoom Community! We appreciate your contributions.

 

Kindly check your role privileges on the organization (Admin) and app(PardotAdmin) as it may have changed. 

Account Management>View "Recording management

User and Permission Management>View and Edit "Users

Should you need further assistance, please let us know.