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Canvas - Zoom Pro LTI upgrade from 1.1 to 1.3 loses appointments

kcmorg
Newcomer
Newcomer

‎2025-04-24 03:29 PM

I am in the process of testing the upgrade of Zoom Pro LTI 1.1 to version 1.3 in our Canvas LMS test environment.  After I finished upgrading to 1.3, I verified in my Canvas course that all Upcoming Meetings, Previous Meetings, and Cloud Recordings were still there and available.  So, that part looked fine.  But when i clicked on the "Appointments" tab, the schedule I created from my office hours was gone.  

 

From my testing, the transition from Zoom Pro LTI 1.1 to 1.3 is easy and seamless, except for the created schedules in the "Appointment" tab, which don't seem to come back.

 

Wondering if anyone else has experienced this, and if they found a solution for this issue?

 

Thanks!

Jeff

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