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App completely disappeared

qhenkart
Newcomer
Newcomer

‎2022-10-31 10:55 AM - last edited on ‎2023-08-11 01:26 PM by Community Moderator | Employee

We published a marketplace app a few months ago. I am the owner of the marketplace app. I just began developing a new feature related to cloud recordings which requires a PRO account. I joined my company’s PRO account so I can develop and test. In doing so, the app has completely disappeared from the Admin dashboard. I have no access to it. I still see the app in the zoom marketplace so it still exists. But where did the ownership of it go? Did it get lost in the abyss?

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2022-12-30 09:52 AM

Hello, @qhenkart, Greetings from the Zoom Community! I wanted to check in because I noticed that your discussion has not yet received a response from the community. I'm glad you were able to contact our support staff, who were able to resolve this problem for you. Contacting our team of professionals is the best course of action for account-specific queries like this one. We eagerly await your future contributions to the Zoom Community!

 

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
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