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Zoom Summary is Greyed Out (box untickable)

Lesley4
Newcomer
Newcomer

‎2025-10-20 06:01 AM

Hi - for the first time ever, a summary of a meeting in my personal room is not accessible - even three hours later. I am logged in and identified via my organisation and obviously I am the host. Please advise.

Topics:
3 REPLIES 3

jrmagno
Zoom Employee
Zoom Employee

‎2025-10-27 09:42 AM

Hello, 

 

Please coordinate with your Zoom account administrator to have this option enabled. If the setting is not visible even under admin access, I recommend submitting a support ticket to our Zoom Support team as soon as possible for further assistance.

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Lesley4
Newcomer
Newcomer
In response to jrmagno

‎2025-10-27 10:10 AM

Thanks - all good. I believe the problem was caused by the AWS upset last week. The summaries were back and clickable within three working days.

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deganda
Newcomer
Newcomer
In response to jrmagno

‎2025-10-27 10:48 AM

I have the same issue. How to get the contact of our zoom account administrator ?

0 Likes