Transcripts enabled but no transcripts created

[sybilcooper]

I have enabled transcripts in my Zoom Pro account (iMAC OS Sonoma 14.5) but I only get audio and video files. No VTT file. I have integration with Practice Better which is supposed to take the transcript and create the notes after my client sessions. I have my settings the same as my colleague's but yet I still only get 2 files - audio and video.

Please advise,

Sybil

[sybilcooper]

Can someone please help with this? Practice Better says on their end, it says that I don't have Transcription enabled. I sent them a photo of my Recording settings and it is as it should be. I understand why this isn't working. I need this to work for my practice. I even tried on a different computer and checked settings on a different browser.