Transcripts enabled but no transcripts created

[sybilcooper]

I have enabled transcripts in my Zoom Pro account (iMAC OS Sonoma 14.5) but I only get audio and video files. No VTT file. I have integration with Practice Better which is supposed to take the transcript and create the notes after my client sessions. I have my settings the same as my colleague's but yet I still only get 2 files - audio and video.

Please advise,

Sybil

[sybilcooper]

Can someone please help with this? Practice Better says on their end, it says that I don't have Transcription enabled. I sent them a photo of my Recording settings and it is as it should be. I understand why this isn't working. I need this to work for my practice. I even tried on a different computer and checked settings on a different browser. 

[JGJ2025]

I have the same issue. Very frustrating. 

[stueker]

Dear @sybilcooper , dear @JGJ2025 ,

could you please verify 2 things:
1. Recording to the cloud: Transcription of recordings only works, if you are recording to the cloud, but not locally to your computer. Could you please confirm that you are recording to the cloud?

2. Settings: In your web settings, could you please check whether "Settings->Recording->Advanced Cloud Recording Settings->Create Audio Transcript" is toggled on?