Meeting Summary Issues (Shorter and No Longer Accurate)

[finoptimist]

I was so happy and impressed with the Meeting Summary notes that Zoom's AI Companion shared after the calls this past year. However, something absolutely changed since 04/20/2025. Now, my meetings notes are much shorter and only receive 1-3 summarized paragraphs instead of the usual 7-10 that I was receiving before. Is there anything I can do to solve this issue?

[Josh_Stanley · Accepted solution]

@finoptimist , was this a single meeting, or does it continue to happen? 

There was a brief Zoom Outage that affected Meeting Summaries that may have been around the date you mentioned.  Please confirm that this is still continuing to happen or not.  We are happy to help resolve as a one-off potentially with settings, as this is not a widespread reported issue.

[finoptimist]

I appreciate it @Josh_Stanley, it was happening for about 2 weeks or so with multiple meetings. I am so glad that it is now fixed. Thanks for letting me know about the recent outage that seemed to impact the summaries. My last summary recaps from calls in early May/2025 seem to be working properly and I am very happy. Didn't realize how awesome Zoom meeting summaries were compared to Fathom and Otter. I am very happy to be using Zoom AI Summary again.