Issues with Participants Joining with Otter.ai

Forum|Forum|2 years ago
December 19, 2023
4 replies
5 views

I am with an organization that runs confidential meetings over zoom. Recently we have run into the issue where we have had Otter.ai automatically join, bypassing the waiting room, records the meeting, then emails every participants a transcription of the meeting. We have recording turned off, but we have had reports that the AI is still able to record and transcribe every session it joins.

How can we prevent this AI from joining? Is there a setting we can have hosts set so that AI can be prevented from joining and recording? We recognize the benefits that AI can bring, but these meetings are too confidential to be able to record. the only solution we have been able to find is to manually remove the AI from the sessions

Meeting Queries

yoshioka

Newcomer

We also had an issue with the same situation with Otter.ai-we told Zoom hosts to remove the Otter pilot from the meetings and we did an education campaign to inform users of Otter.ai to be mindful and to get permission to use the tool in meetings. There is really no way to stop the bot from joining-however, I had just received the following email from Otter about a change in the way that the Otter pilot can record a meeting; Otter is forced to ask the Zoom host for permission to record the meeting-no permission, no recording. Here's the article;

https://help.otter.ai/hc/en-us/articles/19504911385495

I think Otter got backlash for the exact reasons that you had stated!

M

meriment

Newcomer

This is a privacy concern. The recording feature controls only apply to when the host tries to record a meeting it does not prevent third party bots that join your Zoom meetings from recording and transcribing. There are a couple solutions. You can force everyone to be signed into to Zoom, enable a waiting room and then manually approve and deny each request. Alternatively you can use Salepager to verify whether attendees are human before they join a Zoom meeting.

yoshioka

Newcomer

Actually, I had a meeting with version 6 of the Zoom client and I had an Otter.ai bot enter the room and Zoom required permission given by the host before the bot could record-thus, if no permission is given, no recording is done! This was not the case in earlier versions and it is a welcome change!

D

davenelson

Newcomer

this is very helpful. is there a way to get otter off my computer for good?

yoshioka

Newcomer

Otter.ai is a web based system and you would need to delete the account or at least disable the settings in Otter that allows the bot to enter any meeting on your calendar

T

tapfortips

Newcomer

Hi I need help
I join a zoom meeting via link and i see a prompt asking to record, so i thought it came from the host as usual recording. Seems the host wasnt able to record it. Now where can i find the recording to save it?

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