How to completely disable all AI features in Zoom meetings? | Community
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onetech
Newcomer
October 25, 2023
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How to completely disable all AI features in Zoom meetings?

  • October 25, 2023
  • 7 replies
  • 9 views

Is there a way to completely disable Zoom AI Companion for my entire org, so that nobody (not even Owners and Admins) can turn on AI backed functions like Meeting Summary, etc. during Zoom meetings?

Additionally, is threre any way to remove the actual button from the Zoom desktop app UI, so that the option to activate AI features isn't even available?

    Best answer by Bort

    Hi @Somatikatz 

    Here are instructions for disabling AI Companion and hiding the option from your meeting control toolbar: 

    1. Sign in to your Zoom account in a web browser. 
    2. On the left side panel, click Account Management and then select Account Settings. 
    3. Click the AI Companion tab.
    4. Disable both features under the Meeting section: Meeting Summary with AI Companion and AI Companion Questions
    5. With these disabled, there should be an additional option displayed below each setting, indicating their visibility in the meetings toolbar.
    6. Click those options for each setting so that it shows Hidden in Meetings toolbar, then select Save to confirm the changes. 

    This should disable and remove the options from your meeting toolbar. Keep in mind, this would only work if you are the owner of the account or an admin for the account, and would only affect meetings scheduled by you and others on your Zoom account. If you join someone else's meeting, their account settings may be different. 

    7 replies

    Bort
    Employee
    Bort
    Employee
    October 25, 2023

    Hi @onetech, 

    There is no way to disable the AI Companion feature set for the entire account, including the owner and admins. The owner and admin can disable these feature at the account level, where they can also choose to hide the in-meeting controls as well. 

    These enablement articles have the info you need to disable these: 

    Hope that helps and let me know if you have any further questions. Otherwise, make sure to mark the solution as accepted if this information is what you needed.

      E
      Newcomer
      eblawler
      Newcomer
      October 25, 2023

      HOW do you hide the in-meeting controls, I have searched for this answer for hours.

       

        Bort
        Employee
        Bort
        Employee
        October 25, 2023

        Hi  @eblawler 

        Both of these enablement articles have a section under the account-level settings on how to hide the in-meeting options. Here is that text from the Meeting Summary article: 

        If Meeting Summary is disabled, there will be an additional option below, allowing admins to control if the Meeting Summary option is still shown in a meeting or not. If shown in a meeting, meeting participants can request to have the feature enabled. If there is an admin in the current meeting that can adjust account or group settings, they will see the request during the meeting and be prompted to take action or ignore. If no admin is in the current meeting, an email will be sent by Zoom to all account admins.

        • If Shown in Meetings toolbar is displayed, meeting participants will still see the in-meeting option and have the option to request an admin enable this feature.
        • If Hidden in Meetings toolbar is displayed, meeting participants will not see the in-meeting option nor the ability to request admin enablement Before the next meeting, the host would need to enable the user-level web setting (if unlocked at account and group levels) or request an admin provide them access to this feature (if locked at either group or account level).

           

        Keep in mind, this only applies to meetings hosted by your account, so if you join a meeting hosted by an account that allows these options to be seen, they will still appear for you. 

         

        Hope that helps and let me know if you have any further questions. 

        S
        Newcomer
        Somatikatz
        Newcomer
        October 31, 2023

        Hi there, I am a therapist and just had a client cancel a session because she was not comfortable with the AI options.  It broke all sense of security for her in the platform.  Is there a way to remove the AI option from her toolbar?  

          Bort
          Employee
          BortAnswer
          Employee
          November 1, 2023

          Hi @Somatikatz 

          Here are instructions for disabling AI Companion and hiding the option from your meeting control toolbar: 

          1. Sign in to your Zoom account in a web browser. 
          2. On the left side panel, click Account Management and then select Account Settings. 
          3. Click the AI Companion tab.
          4. Disable both features under the Meeting section: Meeting Summary with AI Companion and AI Companion Questions
          5. With these disabled, there should be an additional option displayed below each setting, indicating their visibility in the meetings toolbar.
          6. Click those options for each setting so that it shows Hidden in Meetings toolbar, then select Save to confirm the changes. 

          This should disable and remove the options from your meeting toolbar. Keep in mind, this would only work if you are the owner of the account or an admin for the account, and would only affect meetings scheduled by you and others on your Zoom account. If you join someone else's meeting, their account settings may be different. 

            B
            Newcomer
            Betsy4
            Newcomer
            April 16, 2024

            for some reason I do not have account settings on the left side of my screen.  Crazy- so as a result I cannot disable my AI companion

            A
            Newcomer
            AndyDC
            Newcomer
            November 14, 2023

            I have followed the above instructions to turn off all the AI options but I do NOT get the additional option below each setting to Hide the AI icon in the toolbar.  

            I have the same problem with the new Summary and Notes icons.  

            These icons are pushing important icons (like Breakout Rooms) into the ...more which is very confusing to both our Hosts/co-hosts and our users.

            Please help.

              A
              Newcomer
              AndyDC
              Newcomer
              November 14, 2023

              Nevermind -- I figured it out. 

              The key was to go to Account Management and then go to Account Settings as your instructions say.  I was only turning it off in the regular Settings.

              C
              Newcomer
              coshima
              Newcomer
              June 27, 2024

              I went to Account Management and then to Account Settings and could not find anything about AI Companion.   I scrolled through all the options.  There was not one even referring to AI Companion, let alone one to opt out of it.

               

                C
                Newcomer
                coshima
                Newcomer
                June 27, 2024

                Sorry, found AI Companion in the Account Settings page.   There is no option to opt out of AI Companion completely.  Each option has to be turned off individually.   I really wanted to turn off every service related to AI Companion.  So I turned off each one of them.

                M
                Newcomer
                michaelgracie
                Newcomer
                March 5, 2024

                I too am trying to turn off smart recording with AI companion.  I am the account owner, but all the options say "locked by admin".  Please advise as to how I unlock.

                H
                Newcomer
                HabLane25
                Newcomer
                February 10, 2025

                Today, I logged in and navigated here and saw a new option: a Toggle to (seeming) turn AI off with one move. This after we spent a ton of time disabling all the crap individually. I can upload a picture here or I'd share what it looks like from here.

                ADMIN > Account Management > Account Settings > AI Companion

                 

                L
                Newcomer
                lccnm
                Newcomer
                December 7, 2025

                This was so frustrating for me. All the initial advice is from 2023 when there was a left menu. Now with version 6.6.11  you have to go to your account in the upper right, click on it, click on Settings, scroll down to MY account in the left hand menu of the settings screen, and THEN click on advanced features. What a crock! Then the AI tab appears. Tab it all off!

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