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Generate AI companion summary of meeting after the meeting has ended

Forum|Forum|2 years ago
November 5, 2023
6 replies
17 views

I hosted and recorded a Zoom meeting yesterday, but did not turn on the AI summary. The meeting is saved in the cloud. I would now like to generate an AI summary of the meeting.

How do I do that?

Thanks!

RickR

Meeting Summary

Best answer by Bort

Hi @RickR

Unfortunately, the Meeting Summary feature must be enabled during the live meeting for a summary to be generated and shared. It is currently not possible for the Zoom's AI Companion to generate a summary after the meeting has already ended.

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

BortAnswer

Employee

Hi @RickR

Unfortunately, the Meeting Summary feature must be enabled during the live meeting for a summary to be generated and shared. It is currently not possible for the Zoom's AI Companion to generate a summary after the meeting has already ended.

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

R

RocketGuy343

Newcomer

@Bort I had the same question and I stumbled onto this thread. I get what you said, but when I am jumping into a meeting I can't even figure out to enable AI companion, and then I was totally taken aback when, having recorded a meeting locally, and had Zoom Workplace app process my recording, and having a Zoom Workplace subscription, that then AI companion is not able to summarize the meeting. This is not useful to me. You need to improve AI companion so that:

* There is an option to automatically enable AI companion summarizing during the meeting by default

* Make it easier to find information on how to use the feature

* Make it possible to summarize a previously-recorded meeting.

I am paying good money for Zoom features and your byzantine menus with layers and layers of clicks make it like I have to have a "PhD in Zoom" in order to use the feature set. This is very frustrating.

I call upon Zoom to improve the UI/UX and make it more intuitive and task-focused.

Regards,

Brian Hart

MGSR

Community Manager

Hello @RocketGuy343,

Thank you for your suggestions. We’d greatly appreciate it if you could submit them as formal feedback.
To enable automatic summaries, please navigate to the Zoom Web App > Settings > AI Companion, and toggle on ‘Automatically start meeting summary when meetings begin’ under the ‘Meeting Summary with AI Companion’ section.

For more information you can check these resources:
Enabling or disabling Meeting Summary with AI Companion
Zoom AI Companion Support

C

Chrisidge

Newcomer

Hi @Bort , Is there currently an issue with AI summary? I have started a summary while in a meeting, and stopped when the meeting is ended. The AI summary says it is generated but when I go to retrieve it, it say "Summary is not available", also, "Next steps are not available."

Regards

Chris

K

Kathleen6

Newcomer

I am having the same issue had AI smary on but am getting the same message you are

F

Frank_TB

Community Champion | Customer

Hello,

Please visit the Zoom Service Status (http://status.zoom.us) for current services status and maintenance periods for all Zoom services.

There are none currently listed, but there was an issue Nov 8.

Nov 8, 2023

Issue with Zoom AI Companion for a subset of users

Resolved - This incident has been resolved.
Nov 8, 07:49 PST

Monitoring - Issues with Zoom AI Companion service has been resolved, we will continue to monitor and provide updates as we have them.
Nov 8, 07:40 PST

Identified - We have identified the issues with Zoom AI Companion, we will continue to investigate and provide updates as we have them.
Nov 8, 07:11 PST

Update - We have identified the issues with Zoom AI Companion services, we will provide updates as we have them.
Nov 8, 06:52 PST

Investigating - We are investigating the issues with with Zoom AI Companion services for a subset of users, we will provide updates as we have them.

Regards,

If my reply helped, don't forget to click the accept as solution button!

C

Chrisidge

Newcomer

Hi @Frank_TB

Thanks for the detailed response. However, the meeting summary with AI companion is still note working. I can start and stop the AI summary in the meeting, but it does not produce any summary. Instead it reads "Summary is not available."

Regards

Chris

F

Frank_TB

Community Champion | Customer

Very odd. I tested it ;ast night and it worked for me.

Are you able to submit a Zoom support ticket with your account type?

Regards

C

Chrisidge

Newcomer

Hi @Frank_TB , thanks, I can and will do just that. I'm on a Business Plus account

Regards

Chris

G

gregsonn230

Newcomer

I have AI Companion activated and it worked perfectly the first time I used it. I have since used it twice and accepted the "got it" notice on screen, but I am not receiving an email with the summary and there is nothing available within the AI Companion section of my Zoom control panel. Can you tell me why its stopped working???

Bort

Employee

Hi @gregsonn230

Just to check, the 2 meetings since the first successful use of Meeting Summary...were those hosted by you or was it someone else's meeting you joined.

Asking because if you joined someone else's meeting, their settings may have restricted who receives the meeting summary.

G

gregsonn230

Newcomer

Yes, I hosted the meetings and both I and the other person on the meetings selected "got it" when the AI Companion notification appeared on the screen.

Bort

Employee

Hi @gregsonn230

That's odd. I know there have been some delays lately with receiving the meeting summary, but I'm not sure why it failed. If you are able, I'd suggest submitting a ticket with Zoom Support directly, as they can look more into the backend reason why it failed to generated summaries for those meetings.

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