Generate AI companion summary of meeting after the meeting has ended | Community
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R
Newcomer
RickR
Newcomer
November 5, 2023
Solved

Generate AI companion summary of meeting after the meeting has ended

  • November 5, 2023
  • 6 replies
  • 16 views

I hosted and recorded a Zoom meeting yesterday, but did not turn on the AI summary. The meeting is saved in the cloud. I would now like to generate an AI summary of the meeting.

How do I do that?

Thanks!

RickR

    Best answer by Bort

    Hi @RickR 

    Unfortunately, the Meeting Summary feature must be enabled during the live meeting for a summary to be generated and shared. It is currently not possible for the Zoom's AI Companion to generate a summary after the meeting has already ended. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    6 replies

    Bort
    Employee
    BortAnswer
    Employee
    November 6, 2023

    Hi @RickR 

    Unfortunately, the Meeting Summary feature must be enabled during the live meeting for a summary to be generated and shared. It is currently not possible for the Zoom's AI Companion to generate a summary after the meeting has already ended. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

      E
      Newcomer
      ExecCOACH
      Newcomer
      December 6, 2023

      Hi Bort, I had the summary enabled, but though I see text reflecting that a summary was generated, I am unable to open it. Can you advise?

        C
        Newcomer
        Chrisidge
        Newcomer
        November 9, 2023

        Hi @Bort ,  Is there currently an issue with AI summary? I have started a summary while in a meeting, and stopped when the meeting is ended. The AI summary says it is generated but when I go to retrieve it, it say "Summary is not available", also, "Next steps are not available."

         

        Regards

        Chris

          K
          Newcomer
          Kathleen6
          Newcomer
          December 5, 2023

          I am having the same issue had AI smary on but am getting the same message you are

           

            F
            Community Champion | Customer
            Frank_TB
            Community Champion | Customer
            November 9, 2023

            Hello,

             

            Please visit the Zoom Service Status (http://status.zoom.us) for current services status and maintenance periods for all Zoom services.

             

            There are none currently listed, but there was an issue Nov 8.

             

            Nov 8, 2023
            Resolved - This incident has been resolved.
            Nov 8, 07:49 PST
            Monitoring - Issues with Zoom AI Companion service has been resolved, we will continue to monitor and provide updates as we have them.
            Nov 8, 07:40 PST
            Identified - We have identified the issues with Zoom AI Companion, we will continue to investigate and provide updates as we have them.
            Nov 8, 07:11 PST
            Update - We have identified the issues with Zoom AI Companion services, we will provide updates as we have them.
            Nov 8, 06:52 PST
            Investigating - We are investigating the issues with with Zoom AI Companion services for a subset of users, we will provide updates as we have them.
             
             
            Regards,
            If my reply helped, don't forget to click the accept as solution button!
            C
            Newcomer
            Chrisidge
            Newcomer
            November 15, 2023

            Hi @Frank_TB 

             

            Thanks for the detailed response. However, the meeting summary with AI companion is still note working. I can start and stop the AI summary in the meeting, but it does not produce any summary. Instead it reads "Summary is not available."

             

            Regards

            Chris

              F
              Community Champion | Customer
              Frank_TB
              Community Champion | Customer
              November 15, 2023

              Very odd. I tested it ;ast night and it worked for me.

               

              Are you able to submit a Zoom support ticket with your account type?

               

              Regards

                C
                Newcomer
                Chrisidge
                Newcomer
                November 15, 2023

                Hi @Frank_TB , thanks, I can and will do just that. I'm on a Business Plus account

                 

                Regards 

                Chris

                  G
                  Newcomer
                  gregsonn230
                  Newcomer
                  November 16, 2023

                  I have AI Companion activated and it worked perfectly the first time I used it. I have since used it twice and accepted the "got it" notice on screen, but I am not receiving an email with the summary and there is nothing available within the AI Companion section of my Zoom control panel. Can you tell me why its stopped working???

                    Bort
                    Employee
                    Bort
                    Employee
                    November 16, 2023

                    Hi @gregsonn230 

                    Just to check, the 2 meetings since the first successful use of Meeting Summary...were those hosted by you or was it someone else's meeting you joined. 

                    Asking because if you joined someone else's meeting, their settings may have restricted who receives the meeting summary. 

                      G
                      Newcomer
                      gregsonn230
                      Newcomer
                      November 21, 2023

                      Yes, I hosted the meetings and both I and the other person on the meetings selected "got it" when the AI Companion notification appeared on the screen. 

                        Bort
                        Employee
                        Bort
                        Employee
                        November 21, 2023

                        Hi @gregsonn230 

                        That's odd. I know there have been some delays lately with receiving the meeting summary, but I'm not sure why it failed. If you are able, I'd suggest submitting a ticket with Zoom Support directly, as they can look more into the backend reason why it failed to generated summaries for those meetings. 

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