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BDmn3
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July 10, 2025
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AI Companion did not produce meeting summary

  • July 10, 2025
  • 3 replies
  • 8 views

I have a Workplace Pro plan. Yesterday I activated AI Companion during a meeting in order to have a meeting summary. A meeting summary was not generated. It has worked with previous meetings. Please advise.

    Best answer by MGSR

    Hello @BDmn3,

    Welcome to the Zoom Community! We're glad to have you here.

    If your     AI Companion meeting summary was not generated despite being activated, consider the following:

    • AI Companion features now have an onboarding workflow that lets you choose when to start AI Companion, who can ask questions, and who receives the summary. After setup, you can edit these choices in the Zoom web portal.
    • Meeting summary generation depends on settings: If the summary was not generated, check if the feature was enabled for that specific meeting and if your choices in the onboarding workflow allow summaries to be sent to you.
    • Cloud Recording, Meeting Summary, and Automatic Captions must be enabled before the AI Companion Voice Recorder can be used.
    • Admins can control feature availability: If you’re not the admin, confirm with your admin that the AI Companion and meeting summary features are enabled for your account and meetings.
    • Bug fixes and updates: Ensure your Zoom Workplace app is updated, as recent releases have addressed issues with AI Companion features.

    If the issue persists after checking these points, try editing your AI Companion settings in the Zoom web portal or contact your Zoom admin for further assistance.

    3 replies

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    July 11, 2025

    Hello @BDmn3,

    Welcome to the Zoom Community! We're glad to have you here.

    If your     AI Companion meeting summary was not generated despite being activated, consider the following:

    • AI Companion features now have an onboarding workflow that lets you choose when to start AI Companion, who can ask questions, and who receives the summary. After setup, you can edit these choices in the Zoom web portal.
    • Meeting summary generation depends on settings: If the summary was not generated, check if the feature was enabled for that specific meeting and if your choices in the onboarding workflow allow summaries to be sent to you.
    • Cloud Recording, Meeting Summary, and Automatic Captions must be enabled before the AI Companion Voice Recorder can be used.
    • Admins can control feature availability: If you’re not the admin, confirm with your admin that the AI Companion and meeting summary features are enabled for your account and meetings.
    • Bug fixes and updates: Ensure your Zoom Workplace app is updated, as recent releases have addressed issues with AI Companion features.

    If the issue persists after checking these points, try editing your AI Companion settings in the Zoom web portal or contact your Zoom admin for further assistance.

    MGSR
    Community Manager
    MGSR
    Community Manager
    July 18, 2025

    Hi @BDmn3!

    Did you see the previous response?
    If it has resolved your inquiry, please press Accept as Solution.

    If you need further assistance, please let us know.

    Have a great day!

    MGSR
    Community Manager
    MGSR
    Community Manager
    July 28, 2025

    Hi @BDmn3!

    Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

    If you need further assistance, please let us know.

    Have a fantastic day!

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