"Export-Feature" missing in Whiteboard

@Guisandro ,

Login to your account in the Zoom portal, left side panel click the settings button, and then select whiteboard. there check this option  "allow export of whiteboard content" is enabled, it is enabled for host and participate then you will have that option to store the date. 

If it is locked by the admin level. then only the admin has access to enable it. otherwise, you also can enable it.

Hi @Guisandro, here's a work-around! 

I've had the same problem in the Zoom app. I still don't know how to fix it in the app or if its currently possible, BUT if you open a Zoom Whiteboard from Zoom in a web browser (like Chrome or Safari) instead of the app, the option to Export as a PDF or PNG will appear in the three dots once you open the whiteboard (it won't appear in the three dots when looking at all of your whiteboards on the Whiteboard home screen).

I hope this is helpful!! 

I also had the same problem. 

I also had "Allow saving of whiteboard content" checked.

So what I did was change who could export from "Host and participants" to "Host" only. This caused the system to update the settings. I then changed it back to "Host and participants" and the option remained available.

In effect, you just have to have the system resave the settings.

Hey All,

So the first thing would be to check with Admins to see if Exporting has been made available to users.

I will also update to say that adding to Export to the In-Client, but Out of Meeting experience was added in the April feature set (see Apr 23 Release Notes: https://support.zoom.us/hc/en-us/articles/7662891282445-Release-notes-for-Zoom-Whiteboard)

User features

• Export option for out-of-meeting desktop client experience
  The out-of-meeting whiteboard experience on the desktop client has added the Export option, which is already available in the out-of-meeting whiteboard experience through the web portal.

Hope that helps