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How do I use a whiteboard during a meeting (I have already enabled whiteboard and annotations)?



I am tutoring a student and want to use a whiteboard during our meetings, but the whiteboard option never shows up when I go to screen-sharing options. I have read many articles and checked several settings, such as making sure annotations and whiteboards are both enabled, however, I cannot get the whiteboard option to show up when I am in a session. Is there something I am overlooking?

Thank you!


Note Taker

Hi Carolineth,


Whiteboards should be found along the toolbar within a meeting and not in the share screen menu.



Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

Thank you very much for your reply. Unfortunately, that isn't how my Zoom toolbar looks- some of those options aren't showing up on mine, including the whiteboard, but I truly appreciate your time.

Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi carolineth,


please check your account settings->whiteboard.  please see attached screen shots.

please see whiteboard admin guide.

Zoom Whiteboard Administrator Guide – Zoom Support

Thank you for your time! Unfortunately, it still isn't working for me or the two people I asked for help in person, so I guess I'll probably just live without the whiteboard. Thanks again.

Community Champion | Zoom Partner
Community Champion | Zoom Partner

do you have the current windows client 5.12.3.  if not, click check for updates.


thanks,  eliot

Thank you very much; I'll look into this. Take care! 🙂