my account is still showing basic after paying all invoices | Community
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Newcomer
knmodi
Newcomer
September 6, 2022
Question

my account is still showing basic after paying all invoices

  • September 6, 2022
  • 2 replies
  • 0 views

my account is still showing basic after paying all invoices . It's a week ago . I contacted support team but they said your account is special and looking by a different team and i'm helpless but raising a ticket . ticket raised on 2 sept and till today no response from support team . Shame on Team Zoom . 

2 replies

S_K
Community Champion | Employee
S_K
Community Champion | Employee
September 7, 2022

Hi knmodi,

 

I found your tickets and see that you've been advised to log into your account and upgrade to a paid subscription again. I'll ensure that your tickets are merged and addressed.

 

If my reply helped, don't forget to click the Accept as Solution button so others in the Community may benefit as well! 

 

Cheers!

S_K
Community Champion | Employee
S_K
Community Champion | Employee
September 19, 2022

Hi knmodi,

 

I followed up on your issue and see that you followed the advice given and have upgraded to a paid subscription on September 13th. Since this is now resolved, please consider clicking the Accept as Solution button.

 

Cheers!

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