Zoom Rooms Controller Won't Pair

[Jeff_Forster_TF]

Our Zoom Rooms were working fine with the Rooms Controller app last week.  This week.  They won't pair.  All I get is an ungoogleable error and a prompt to enter the pairing code, which also doesn't work.

 

 

[brandon-adams]

Same here. I'm using Mac app version 5.10.7 (7748) with Zoom Rooms Controller, trying to control a room powered by a Facebook Portal. The Portal is running Zoom app version 5.9.5 (890), Portal version 1.36.1.

All versions are latest available.

I've tried removing and re-adding Zoom Rooms Controller to my account, same result. Tried signing out on the Portal and signing back in, re-pairing with the Mac Zoom client, same result, same error code.

[Aurelien]

Hello,

We have the same problem.

I'm looking for a special settings in my zoom room basic setup who can cause this problem.

[Charlie_H]

I also have the same issue. All software is the latest version. Have tried to reinstall but the error persists. 

[brandon-adams]

This recently broke again for me as well, it had been working well for about the past month.

Just this past week Meta rolled out a new Portal companion app that works well for basic controls. You can adjust volume, mute camera/mic, even raise your hand. Chat is unfortunately missing, but it's better than nothing. 

You can get the app here: https://store.facebook.com/help/portal/articles/apps-and-photos/apps/use-meta-portal-companion/

[LSX]

I'm having the same issue. The controller simply won't pair with the room no matter what i do. I can ping the controller from the PC. The OS on the PC and iPad are both up to date. Zoom version 5.12.6 on both. This has been an ongoing problem since day one.