Zoom Room (scheduling only) offline.....but the Room Device is not? | Community
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Newcomer
March 9, 2023
Question

Zoom Room (scheduling only) offline.....but the Room Device is not?

  • March 9, 2023
  • 2 replies
  • 0 views

Hi

Weve been delving into a range of rooms that are appearing as 'Offline'. These are mainly Scheduling Only rooms so 1 device.

The Room itself shows as offline but if we move to the device tab it shows the device as online...its accessible remotely and working fine....Theres nothing under the room properties that appear incorrect but the room remains offline...any ideas why ?

2 replies

Ohkawa
Community Champion | Customer
Community Champion | Customer
March 12, 2023

Hi, @simonpg 

 

The Room administration page has been incorrectly displaying the connection status of devices for some time.

You can make a request to Zoom from the following

Submit a request – Zoom Support

Newcomer
April 13, 2023

What is the answer?

Newcomer
April 13, 2023

I have similar problem, ow did you resolve this?

Ohkawa
Community Champion | Customer
Community Champion | Customer
April 14, 2023

@Faisar1 

Not resolve yet.

 

You can make a request to Zoom from the following

Submit a request – Zoom Support