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S
Newcomer
Sachis
Newcomer
September 14, 2021
Question

Zoom Room Activation - after firmware upgrade

  • September 14, 2021
  • 1 reply
  • 0 views

Would like to know, does the Zoom room application requires to sign back in manually after a successful zoom room version upgrade? The version upgraded from 5.3.0 to 5.7.5 

      1 reply

      R
      Community Manager
      rn-zm
      Community Manager
      September 14, 2021

      Hi @Sachis, have you Enable Auto Sign-in? May have been disabled after the update. However, if you're seeing a "Cannot be assigned" if a Windows Devices isn't running Windows 10 or later, in this case, means you can not enable auto sign-in for this device. 

        S
        Newcomer
        SachisAuthor
        Newcomer
        September 14, 2021

        Hello @RN52_2 , Thanks for the reply.

        I am not using the Zoom ZDM here. Is that possible to enable the Auto Sign-in & can we achieve it without ZDM.

        And, the Zoom room is not showing "Cannot be assigned", it was showing as "Unlicensed Room" after a day or two of activating it using the code, in this meantime the device had upgraded its firmware to the latest version too so i am suspecting that the Zoom room has signed out once after the firmware upgrade and cannot signed back in automatically.

          S
          Newcomer
          SachisAuthor
          Newcomer
          September 14, 2021

          Hey @Sachis, thanks for the clarification! Just shooting in the dark to help you out.  😀 

           

          You mentioned the ZR showing 'unlicensed room', after a day or two of activating. Would you say you're experiencing something like your Zoom Rooms devices lost licensed status over the weekend, and just showed the default "Sign In" on an Unlicensed Room screen? 

           

          However, you can sign in manually correct? As of now, it seems to be the workaround is to manually reactivate/sign into the Zoom Room. 


          Hello @RN52_2,

           

          Yes, the workaround is entering the activation code manually in the ZR but i would like to locate the issue here. Is this happening because of the firmware upgrade? or the ZR image is acting unusually something here. 

          I can plan accordingly if this is the expected behavior during the Firmware upgradation everytime or something like a major version upgrade or need to follow any procedure before we initiate any  version upgrade.

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