You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I am trying to upgrade the Zoom Rooms app on my Poly X series devices. Some of them upgraded to the latest Zoom Room. version 5.11.0 (1553), without issue. However, when I try upgrade some others, the Zoom portal says "Your app is up to date. You are on latest version 5.10.6 (1375)". All of the devices are running Poly OS 3.12.0-366027.
How to I get these devices to upgrade to Zoom Rooms 5.11.0?
Have you tried downloading directly from the zoom download center?
In my case, I restarted a ZR this week and downloading it from the play store controller did not work correctly, instead downloading it from the ZOOM download center worked correctly!
Hi @MediumRoast ,
The controller or tablet, do you use the poly GC8? or do you have an ipad or android?
In my case, once I download the driver on the controller tablet ( samsung galaxy tab ) and download the ROOM CONTROLLER update, everything is updated correctly.
@MediumRoast If you are running into this situation it likely means that the devices that are showing the Zoom Rooms app is up to date and yet it is an older version have either the 3.11 or 3.12 version of Poly OS on them. You will need to update the PolyOS to the latest version from the Zoom web portal, then you will be able to update the Zoom Rooms app as normal.