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Disable Zoom Rooms / Zoom Room User so I can Merge Account


I've searched and searched to no avail. I have an old account upgrading to Zoom One this weekend, but instead I want to merge it into an enterprise account that I've gotten an invite to merge into. However, Zoom will not merge the account because it created a Zoom Rooms user that I cannot figure out how to delete. (I have no Zoom Rooms nor Zoom Room Devices create)

What can I do aside from waiting on a support ticket in order to get this user removed (without also losing my existing cloud recordings or getting charged overage fees)


Zoom Moderator
Zoom Moderator

Hey @scottrageous according to the KB on Adding existing users to a paid account 

If you cannot accept the invite due to error 1009, there are still users on your account, which must be deleted, unlinked, or invited to the other account before the owner can accept the invite. Alternatively, you may have a Zoom Room that needs to be deleted on the Zoom Rooms page before accepting the invite. 


For how to edit or delete a Zoom Room Device profile:

  1. Sign in to the Zoom web portal.
  2. Click Room Management then click Zoom Rooms.
  3. Click the Edit to the right of the Zoom Room you wish to change.
  4. Click the button to the right of the room name.
  5. Click the device profile you want to edit.


After doing so, attempt the merge process again. 


Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️