Zoomphone. How to change the language of the automatic voice?

Forum|Forum|3 years ago
November 29, 2022
2 replies
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Whe use Zoomphone and Integrate Calls in current Zoom-Meetings. When a person participating per Phone-Call presses *6 to mute or unmute or *9 to rise they`re Hand, an automatic Voice speaks (for example: “you are mutet to unmute press *6”). How can i to change that automatic voice to german?

The Language-Problem is only with Zoomphone. The account Language is already set german, and if a person calls in to a Meeting per Meeting-ID and Meeting-Password, the automatic voice for those People is in german.

FORE-Craig

Specialist

Hi @Gaston_SZBLIND

I believe that you are inquiring about Dial-In Numbers for Zoom Meetings (Zoom Phone for future reference is a Business Telephone System).

Nonetheless, it is possible to set your meeting invitations to show the dial-in telephone numbers for your country. In the case of Germany, Austria, and Switzerland the primary language recordings are in German with a secondary option in British English, and a tertiary option in French for Switzerland.

https://support.zoom.us/hc/en-us/articles/360019765151

You can set up the default Meeting Invitation phone numbers for your organization on the Zoom web portal under Admin> Account Management > Account Settings > Audio Conferencing (https://zoom.us/account/setting), or for your personal settings under Personal > Settings > Audio Conferencing (https://zoom.us/profile/setting). There you will see options edit the list of Toll Phone Numbers that appear in your meeting invitation, set a specific country where most of your participants will call-in from, and even edit the list of countries listed and the order in which they appear. See attached Screenshots.

https://support.zoom.us/hc/en-us/articles/115004454886-Specifying-global-dial-in-countries-regions

I hope that helps!

G

Gaston_SZBLINDAuthor

Newcomer

Hello Craig

Thanks for the info. For people who dial into a meeting by phone, the automatic voice speaks German. The problem is with the Business Telephone System Zoomphone. For "Zoomphone" calls that are included in a meeting, the automatic voice speaks English. I have made the recommended settings. Unfortunately it did not help.

Kind regards Gaston

FORE-Craig

Specialist

Hello Gaston,

You're welcome!

Are you saying that when a person calls a Zoom Meetings dial-in number such as +49 69 3807 9883 from an Account on Zoom Phone that the Greeting Message of the German dial-in number defaults to English, but the Greeting Message defaults to German if the person calls the same number from a Deutsche Telekom account?

Edit:

We use Zoom Phone, and I just tried calling the number listed above, the Greeting was in German.

Confused,