Zoomphone. How to change the language of the automatic voice? | Community
Skip to main content
Newcomer
November 29, 2022
Question

Zoomphone. How to change the language of the automatic voice?

  • November 29, 2022
  • 2 replies
  • 0 views

Whe use Zoomphone and Integrate Calls in current Zoom-Meetings. When a person participating per Phone-Call presses *6 to mute or unmute or *9 to rise they`re Hand, an automatic Voice speaks (for example: “you are mutet to unmute press *6”).  How can i to change that automatic voice to german?

 

The Language-Problem is only with Zoomphone. The account Language is already set german, and if a person calls in to a Meeting per Meeting-ID and Meeting-Password, the automatic voice for those People is in german.   

    2 replies

    FORE-Craig
    Specialist
    Specialist
    November 29, 2022

    Hi @Gaston_SZBLIND 

     

    I believe that you are inquiring about Dial-In Numbers for Zoom Meetings (Zoom Phone for future reference is a Business Telephone System).

     

    Nonetheless, it is possible to set your meeting invitations to show the dial-in telephone numbers for your country. In the case of Germany, Austria, and Switzerland the primary language recordings are in German with a secondary option in British English, and a tertiary option in French for Switzerland.

     

    https://support.zoom.us/hc/en-us/articles/360019765151

     

    You can set up the default Meeting Invitation phone numbers for your organization on the Zoom web portal under Admin> Account Management > Account Settings > Audio Conferencing (https://zoom.us/account/setting), or for your personal settings under Personal > Settings > Audio Conferencing (https://zoom.us/profile/setting). There you will see options edit the list of Toll Phone Numbers that appear in your meeting invitation, set a specific country where most of your participants will call-in from, and even edit the list of countries listed and the order in which they appear. See attached Screenshots.

     

    https://support.zoom.us/hc/en-us/articles/115004454886-Specifying-global-dial-in-countries-regions

     

    I hope that helps!

     

     

     

     

    Newcomer
    November 30, 2022

    Hello Craig

     

    Thanks for the info. For people who dial into a meeting by phone, the automatic voice speaks German. The problem is with the Business Telephone System Zoomphone. For "Zoomphone" calls that are included in a meeting, the automatic voice speaks English. I have made the recommended settings. Unfortunately it did not help.


    Kind regards Gaston

    FORE-Craig
    Specialist
    Specialist
    December 1, 2022

    Hi Craig

     

    I am talking about two different accesses to Zoom meetings.


    1. a person dials himself into a Zoom meeting (with meeting ID and password etc.).

    Here the greeting is in german.


    2. a person calls us on our Zoom phone line. We then add this call to an existing meeting.


    Here the greeting is in English.


    Greetings Gaston 


    Hi Gaston,

     

    How are you adding the call to the meeting when someone calls you?

     

    Best regards,

     

    Newcomer
    December 8, 2022

    Hello Craig

     

    Thanks Anyway for your`e help.

     

    Greetings

    Gaston

    FORE-Craig
    Specialist
    Specialist
    December 8, 2022

    Hello Gaston,

     

    You're very welcome! I hope that Zoom is able to correct the issue quickly for you. 

     

    Best regards,