ZoomPhone - SPAM on receiving end phone ID

[halvor4]

I need confirmation or assistance that our paid zoomphone numbers should or should not come across as spam numbers at the individual phone number level for inbound caller ID on a phone? 

In addition, our auto attendant number (company number) comes across to an end users ID as location only and not our identified company name on the end users phone number ID. 

Thanks for any assistance.

[Kev]

Hi @halvor4 - You can try changing your caller ID name: https://support.zoom.us/hc/en-us/articles/360028553691#h_0200b39c-2011-41a3-bb09-1d1d7c41bf17

If you're still having issues, try reading our caller ID FAQs. Caller ID is a complex feature and there are many factors to consider so this article may help: https://support.zoom.us/hc/en-us/articles/360031768431-Frequently-asked-questions-about-caller-ID 

Hope that helps!

[halvor4]

Thank you for the info however I am not finding how to update my caller ID. The only options i have are the below under company settings:

 

[Kev]

Make sure that the main company number (phone number assigned to your main auto receptionist) is a US or Canada number - only these numbers support changing the caller ID name.

Also, if you have multiple sites, make sure you access your site level settings since you need to change the caller ID name at the site level: https://support.zoom.us/hc/en-us/articles/360028553691#h_0200b39c-2011-41a3-bb09-1d1d7c41bf17 

Let me know if that helps!