Hi all,
I am hoping for a solution here.
I have a staff member who only uses Zoom Phone via the mobile app.
He is not part of our main call flow, so he does not receive the incoming calls from the main auto-attendant / number.
Only we can transfer calls to him, or customers can contact him via his external number.
When he's on a call, when another call comes in, it disrupts his current call which is frustrating. Is there a way we can setup the Zoom profile for him to send incoming calls to voice mail when he's busy?
I know the desktop app changes your status to busy, but mobile does not have this functionality?
Are there any options for only mobile users? I presume there would be, please advise.
Kind regards,
Adam