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ZTP using for Poly VVX Series phones

Forum|Forum|2 years ago
September 15, 2023
2 replies
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Hi

Can I know if anyone has issues today for doing ZTP for Poly phone VVX Series for Zoom Phone?

I have issues that the Poly phone did not upgrade to the supported firmware/software version.

The provision path is https://provpp.zoom.us ...

Desk phones and devices

Best answer by Eliot

hi taikc,

which vvx model and revision do you have?

What firmware version do you get when you use ztp?

VVX 250/350/450 come with two firmware versions depending on the hardware revision (Old or New). Please review the Poly Product Shipping Configuration Change Notice for more detailed information about new hardware revisions.

VVX 250 Business IP Phone

AES-256

6.4.5.1210 (Old hardware rev)

6.4.5.1251 (New hardware rev)

5/28/2023

(see Note)

VVX 350 Business IP Phone

AES-256

6.4.5.1210 (Old hardware rev)

6.4.5.1251 (New hardware rev)

5/28/2023

(see Note)

VVX 450 Business IP Phone

AES-256

6.4.34.3178 (Old hardware rev)

6.4.5.1251 (New hardware rev)

5/28/2023

(see Note)

https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware#

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

E

EliotAnswer

Community Super Champion | Partner

hi taikc,

which vvx model and revision do you have?

What firmware version do you get when you use ztp?

VVX 250/350/450 come with two firmware versions depending on the hardware revision (Old or New). Please review the Poly Product Shipping Configuration Change Notice for more detailed information about new hardware revisions.

VVX 250 Business IP Phone

AES-256

6.4.5.1210 (Old hardware rev)

6.4.5.1251 (New hardware rev)

5/28/2023

(see Note)

VVX 350 Business IP Phone

AES-256

6.4.5.1210 (Old hardware rev)

6.4.5.1251 (New hardware rev)

5/28/2023

(see Note)

VVX 450 Business IP Phone

AES-256

6.4.34.3178 (Old hardware rev)

6.4.5.1251 (New hardware rev)

5/28/2023

(see Note)

https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware#

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

T

TaikcAuthor

Newcomer

Hi Eliot

Thanks for the advise. I am working with VVX411. It is the same firmware version used. Currently out company is deploying 6.4.5.1210.

E

Eliot

Community Super Champion | Partner

hi taikc,

i tried with one of my vvx411 that i had not used since april 2023. when i plugged it in, the vvx411 it automatically upgraded firmware to 6.4.5.1210. i removed the vvx411 from my account. i did a factory reset and then added the vvx411 back in. everything worked as expected.