Yealink T43u not provisioning "no service" after multiple attempts | Community
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Newcomer
February 28, 2023
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Yealink T43u not provisioning "no service" after multiple attempts

  • February 28, 2023
  • 2 replies
  • 14 views
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    Best answer by Eliot

    hi dselden63,

     

    begin by adding your phone to the Zoom web portal

    Note: Make sure to add your phone to the Zoom web portal before powering on a new phone for the first time or performing a factory reset on a previously-used phone. You can find your phone's model name and MAC address on the label located on the bottom or back of the phone.

    Getting started with provisioning desk phones – Zoom Support

     

    here are the directions for yealink factory reset

    Resetting to factory default (Yealink) – Zoom Support

     

    here are yealink troubleshooting directions

    Yealink troubleshooting guide – Zoom Support

     

    thanks,  eliot

    2 replies

    EliotAnswer
    Community Super Champion | Partner
    February 28, 2023

    hi dselden63,

     

    begin by adding your phone to the Zoom web portal

    Note: Make sure to add your phone to the Zoom web portal before powering on a new phone for the first time or performing a factory reset on a previously-used phone. You can find your phone's model name and MAC address on the label located on the bottom or back of the phone.

    Getting started with provisioning desk phones – Zoom Support

     

    here are the directions for yealink factory reset

    Resetting to factory default (Yealink) – Zoom Support

     

    here are yealink troubleshooting directions

    Yealink troubleshooting guide – Zoom Support

     

    thanks,  eliot

    dselden63Author
    Newcomer
    February 28, 2023

    Thanks Ellot- I have done 10+ factory resets, added the phone to Zoom and tried to auto provision at least a dozen times...still "no service"

    Community Champion | Employee
    March 1, 2023

    Hello @dselden63 

     

    For ZTP to work on yealink phones,

    make sure you have Ports 80,443 open to http://rps.yealink.com

     

    Please see this article for more ports to whitelist, if your network is very restricted ( share with your network person 😞

     

    Let us know how that goes

     

    https://support.yealink.com/en/portal/knowledge/show?id=035c46eea77827eb20d53a4d

     

     

    Contributor I
    March 2, 2023

    As above -

    - check firewall to see if blocking any of the needed traffic

    - verify local dhcp not providing parameters overriding the yealink settings

    - verify have yealink firmware as specified as needed by zoom (I've not seen this issue on yealink desktop phones, but could happen if is an old phone that has been powered off a long time perhaps?