Newcomer

Question

Voicemail during lunch time

Forum|Forum|4 years ago
January 21, 2022
4 replies
11 views

I would like to define a lunch time in the business hours e.g. 8h30 AM -> 12h30 PM and from 1h30 PM -> 5h30 PM. Closed hours 12h30 PM -> 1u30 PM-> route to the voicemail. How can I do this ?

FORE-Craig

Specialist

Hi Peppie,

That's a great question! There presently isn't a way to split up the Business Hours into multiple segments per day. It would be a great enhancement!!! You should suggest it on the Zoom Support site!

What you can do, however during the lunch hour, is:

A) Quit or log out of the Zoom apps

or

B) Set your Zoom status in the apps and/or desk phone to Away or Do Not Disturb for an hour.

In either case, calls will go directly to your voicemail if your user Call Handling for Business Hours is set that way on the Zoom Web Portal (see attachment). You may want to consider including something in your Business Hours voicemail greeting that says you are closed for lunch between 12:30 pm and 1:30 pm.

I hope that helps!

Craig

If this answers your question, please mark it as the solution. Thank you!

P

peter_selecthr

Newcomer

Any Update ? Thx !

R

Rogerthat

Newcomer

I just had an idea for a workaround that you could try if everyone has the same lunch period:

Auto Receptionist:

Set to 24/7
Set Route To to Morning Call Queue

Morning Call Queue

Set Business Hours to Monday through Friday 8:30 to 12:30
Set Overflow to Afternoon Call Queue
Set Closed Hours Overflow to Afternoon Call Queue

Afternoon Call Queue

Set Business Hours to Monday through Friday 1:30 to 5:30
Set Overflow to Voicemail with Closed Hours Message
Set Closed Hours Overflow to Voicemail with Closed Hours Message

Thank you for the call flow.

I added an AR with IVR menu to bounce in and out of lunch

There are no agents in the Q

Auto Receptionist:

Set to 24/7
Set Route To to Morning Call Queue

Morning Call Queue

Set Business Hours to Monday through Friday 8:30 to 12:30
Set Overflow to Open AR
Set Closed Hours Overflow to Afternoon Call Queue

Open AR

Open 7x24 t 1, 2, 3 etc
Opt 1, 2, 3 etc, no choice to disconnect

Afternoon Call Queue

Set Business Hours to Monday through Friday 1:30 to 5:30
Set Overflow to Open AR
Set Closed Hours Overflow to Voicemail with Closed Hours Message

P

peter_selecthr

Newcomer

Thx Craig, I will ask Zoom for this enhancement. Grtz

R

Ricardo11

Newcomer

I agree this would be a great enhancement, somewhat frustrating zoom doesn’t already have this.

M

MikeCWS

Newcomer

I like Craig's workaround solution. Our lunches are not at the same time here each day so for us it would be a handy feature to set a toggle on/off on the account setting or somewhere to go into "lunch" mode. Or, Craig's idea could be used as well.

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