Voicemail Indicator on Yealink T53

Forum|Forum|4 years ago
January 19, 2022
3 replies
35 views

I have one user with a T53 that has a voicemail indicator (icon and blinking red light) that will not go away. We verified on the web voicemail page that she does not have any voicemails. We dialed into voicemail and it says no new messages. The app on her cell phone also shows no voicemails at all.

I rebooted her phone. The indicator comes back. I removed the phone from the user's account and added it back with no change. I have not factory reset or removed the phone from the zoom corporate account yet, but wanted to ask here to see if anyone has any suggestions.

Rick

BrandonS

Community Champion | Partner

I would probably try just removing the device it and adding it back. If that doesn't help then I would try a factory reset after removing and add it back.

Is it possible she is a member of a call queue with voicemail that might be turning on the indicator?

R

Rickh925Author

Newcomer

Do you know if removing the phone and adding it back will keep the user speed dial settings associated with buttons on the phone? I think it does, but just want to check first. I guess I can backup the cfg from the phone's web UI as well.

BrandonS

Community Champion | Partner

Sorry, I don't know. That is a good idea to backup via web UI though. Report back and let us know how it works out.

BrandonS

Community Champion | Partner

Bummer. I am curious to find out the solution when you do though. I am new to installing Zoom Phone and have some Yealink to install for a client if they ever arrive through this supply chain issue.

BrandonS

Community Champion | Partner

The result of the new phone will be interesting to see if the trouble follows the phone or user though. I suppose you have more of these same phones with other users working as expected?

R

Rickh925Author

Newcomer

Well, the phone just stopped showing the false voicemail indicator. The user said she received a voicemail on Monday and the voicemail indicator went away after she played that new voicemail. I guess it needed a new VM to unstick the indicator.

FORE-Craig

Specialist

That’s great! Haha

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