Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.Learn more and join
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Has anyone been able to activate the Video Greeting and Videomail features specified in this support article?
I don't see the Policy to activate on the Zoom Portal, nor in the Desktop Client Settings for Phone.
Solved! Go to Solution.
Thanks for the question @FORE-Craig ... I was just turning on mine yesterday and it was a little tricky.
Assuming you are the account owner or Zoom Phone SuperAdmin, you should see this option as a policy either at the account level or site level. Do you use multiple sites by chance and if so is it enabled there? Once that is enabled you can then turn it on at the user level and it should appear. Please share some more detail and we will do our best to help you get this going.
From my experience, not all published features in the release notes are automatically enabled. One thing I've learned is features can actually be in beta without it being labelled as such. I've had this conversation with my account team and apparently they have to turn on a flag. Once they enable that flag, they cannot turn it back off so be cautious.