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NP90120
Newcomer
February 9, 2022
Question

User wants to download logs

  • February 9, 2022
  • 2 replies
  • 7 views

We have a user that wants to download call logs for her team but not access all other call logs; only from her team. A call queue should work for her but she wants each person on her team to have their own individual phone numbers? What's the best solution here?

 

Thanks

    2 replies

    townsendwc
    Community Champion | Employee
    townsendwc
    Community Champion | Employee
    February 10, 2022

    @NP90120 

    I believe what you would need to do is under User Management -> Roles go to Phone and then Call Queue Admin.  Make sure the person is a member of that role.  From there, you should be able to go to Phone System Management -> Logs and only see the call logs for the members of your call queue.  Have you tried that?

     

    --Bill

    N
    Newcomer
    NP90120Author
    Newcomer
    February 10, 2022

    Hi Bill,

     

    I thought about doing that but Zoom said the user will still see all call logs and not just her own team's logs. 

    townsendwc
    Community Champion | Employee
    townsendwc
    Community Champion | Employee
    February 10, 2022

    @NP90120 
    I'll have to test that to see what is viewable in the logs.  It may take a day or two for me to test it.

    --Bill

    townsendwc
    Community Champion | Employee
    townsendwc
    Community Champion | Employee
    February 10, 2022

    Hi Bill,

    So if we're using a call queue, and a user makes a call outside of the queue, that call will not be logged within the call queue's log but instead the user's log correct?  You mentioned a site and that is interesting. Based on my requirements, will a site allow the user to see only his own team's call logs while allow everyone to keep their own individual numbers? Also will using a site allow that user to see only his site information and nothing else?


    @NP90120 

    You are correct that when making an outbound call from your assigned DID, those logs will be in the user's call log.  With Zoom, you can select the DID of the CQ when you make an outbound call but I haven't tested if that will log in the user's or CQ's log.  That will need to be verified.
    When you define Zoom Phone to use multiple sites, you have the option for dial by name to search only within the site or to search globally.  There are also settings to allow users in a site/group to only see other users in the same site/group.  Zoom Phone is flexible in that regard.

    --Bill

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