User wants to download logs | Community
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NP90120
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February 9, 2022
Question

User wants to download logs

  • February 9, 2022
  • 2 replies
  • 5 views

We have a user that wants to download call logs for her team but not access all other call logs; only from her team. A call queue should work for her but she wants each person on her team to have their own individual phone numbers? What's the best solution here?

 

Thanks

    2 replies

    townsendwc
    Community Champion | Employee
    townsendwc
    Community Champion | Employee
    February 10, 2022

    @NP90120 

    I believe what you would need to do is under User Management -> Roles go to Phone and then Call Queue Admin.  Make sure the person is a member of that role.  From there, you should be able to go to Phone System Management -> Logs and only see the call logs for the members of your call queue.  Have you tried that?

     

    --Bill

    N
    Newcomer
    NP90120Author
    Newcomer
    February 10, 2022

    Hi Bill,

     

    I thought about doing that but Zoom said the user will still see all call logs and not just her own team's logs. 

    townsendwc
    Community Champion | Employee
    townsendwc
    Community Champion | Employee
    February 10, 2022

    @NP90120 
    I'll have to test that to see what is viewable in the logs.  It may take a day or two for me to test it.

    --Bill

    N
    Newcomer
    NP90120Author
    Newcomer
    February 10, 2022

    @NP90120 

    Every Zoom Phone user can see his/her own call logs.  When you log into the Zoom.us portal, under Phone | History you will see all calls made to/from that person.  If a manager needs to review the call logs for a group of employees, the best method may be to logically group those employees into a site and then make the manager a Site Admin with limited visibility to that site.  This will allow the manager to see the call logs of any employee, call queue, auto receptionist, etc that is within that site.

    As to what I originally thought was your ask, if I copy the Call Queue Admin role, I can rename that whatever I like.  From there, I assign role members and role targets.  When I add the call queues as the role targets, the role members can only see the logs for call queues associated to the role.  If the role member is also a member of the site admin group noted above, said member will also be able to see the call logs for all members of that site.

    I hope this answers your question!

     

    --Bill


    Hi Bill,

    So if we're using a call queue, and a user makes a call outside of the queue, that call will not be logged within the call queue's log but instead the user's log correct?  You mentioned a site and that is interesting. Based on my requirements, will a site allow the user to see only his own team's call logs while allow everyone to keep their own individual numbers? Also will using a site allow that user to see only his site information and nothing else?

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