Inconsistency in recording full SMS conversation with a lead on Salesforce

[Shanit]

We have zoom SMS integrated into salesforce, and experiencing that for a lead that was created yesterday, we are able to see a full zoom SMS conversation between our sales agent and her lead. However, she had today a full SMS conversation with a lead and is not able to see the log. Is there a latency in recording these SMS conversations? Is there a limit to how many leads the system can record full SMS conversations for?

[allen_reger]

I'm sorry to say I think this is a known, ongoing, frustrating phenomenon for others as well. Check out this thread: https://community.zoom.com/t5/Phone-System/Zoom-SMS-Salesforce-Integration-Issues-Questions/m-p/1130.... Sounds like this is something Zoom needs to improve.