Desktop Rings but Mobile App does not

Forum|Forum|3 years ago
December 9, 2022
1 reply
0 views

Should my desktop and mobile app not both ring simultaneously? If I walk away from my desk, I would like to still receive phone calls on my mobile app. I heard my computer ringing in the distance, opened the mobile app, and couldn't see any incoming phone call. This has been happening frequently. Sometimes it rings, and sometimes it doesn't (on mobile). I have set my timezone on the web portal.

B

butterfly_mtnAuthor

Newcomer

follow up msg. just now, my computer was ringing and my phone wasn't. I sprinted downstairs to my computer and just missed the ringing. then a 2nd round of ringing started, and though I answered on the computer, I did notice it was ringing simultaneously on my mobile app. Is that how it works? It tries you where it thinks you are first, and doesn't start ringing for you everywhere until a certain time has passed?

FORE-Craig

Specialist

Hi @butterfly_mtn

There are a few of things that you want to check:

Ensure that you have the Zoom Mobile Apps included in Call Handling (see screenshot) on the Zoom Web Portals for your Zoom Phone Settings.(https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/settings)
Ensure that the Call Handling Ring Mode is set to "Simultaneous" (same screenshot as above) on the Zoom Web Portals for your Zoom Phone Settings (https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/settings)
Ensure that you have enabled the Notifications in your mobile phone's Settings for the Zoom app, especially the Lock Screen, and that Sounds are turned on (see screenshot for iPhone). There ought to be something similar for Android if that is the type of phone you have.

I hope that helps!

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butterfly_mtnAuthor

Newcomer

Thank you. Appreciate it.

Mobile Apps is incl in call handling. Simultaneous was/is on.

The mobile app (android) was set for yes.. on "Pause app activity if unused". I turned that off. Perhaps that is the culprit. I also changed it to be "allowed" for Display Over Other Apps.

We'll see how it goes. Two calls did not ring my phone this morning but one did. We'll see how it behaves going forward.

Your help message/reply was the best! Appreciate it.

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