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T
Newcomer
tpondel
Newcomer
March 3, 2023
Question

Delay the Auto Reception transfer

  • March 3, 2023
  • 2 replies
  • 0 views

I would like the option to pick up a call to our main number before the auto receptionist sends it to the recording.  Is there a way to have our phones ring so one of us can answer it, before the Auto picks up?  Thanks 

    2 replies

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    March 3, 2023

    Hello @tpondel 

     

    This will have to be designed as such. 

     

    On the Auto Receptionist, forward the call to a Call Queue, which would have your users or phones in them. This way you can respond to the calls first.  If you don't pick up the call, then you can send the call to another Auto Receptionist or Call Queue as you like to continue call processing. See snapshot the AR business hours below:

     

     

     

     

    Hope that addresses your requirement. 

     

     

    T
    Newcomer
    tpondelAuthor
    Newcomer
    March 7, 2023

    I set that up (prob not correctly) and it still goes right into IVR.  

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    March 7, 2023

    Hi @tpondel Can you share screenshots of what you setup ? The main idea is send it to an AutoReceptionist first which forwards to a Call q or Shared Line group, then overflow it to an Auto receptionist.

     

    Hope that helps

    E
    Contributor I
    enielsen
    Contributor I
    March 7, 2023

    I think a Shared Line Group would also work for this? With the AR set as the overflow target if the members of the Shared Line Group do not pick up the line?

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