Call my phone - not ringing, but accepted | Community
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R
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rburton
Newcomer
October 14, 2022
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Call my phone - not ringing, but accepted

  • October 14, 2022
  • 7 replies
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Recently Zoom calling my phone for audio results in "accepted", but the phone never rings. So who is accepting the Zoom connection if my phone is not? This ALWAYS fails on first call, and works on second call. How to get Zoom to fix?

    Best answer by enielsen

    OK, sounds like this is not a "Zoom Phone" issue, but is a Zoom Meeting issue. You might not be aware that Zoom has a separate product called "Zoom Phone" to use as a company's phone system in the cloud.

     

    In any case, have you tried using a different phone for the Zoom Meeting audio "Call Me" function to see if the behaviour is the same?

    7 replies

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    October 15, 2022

    Are you using your zoom phone for zoom meetings audio, I.e. participants dial into your zoom phone number?   Where do you see the “accepted”?

    or is the case, that someone is trying to reach your zoom phone?

    R
    Newcomer
    rburtonAuthor
    Newcomer
    October 17, 2022

    Conference call initiated on the computer (or phone). Select "Call Me", "ringing...", "call accepted". But phone never rings. Hang up and repeat and the phone rings. This occurs for every meeting.

     

    E
    Contributor I
    enielsen
    Contributor I
    October 17, 2022

    Just to clarify - are you using Zoom Phone to call the Zoom Meeting?

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    October 17, 2022

    are you using zoom phone conference call?

    Using Zoom Phone conference call – Zoom Support

     

    thanks

     

    eliot

    R
    Newcomer
    rburtonAuthor
    Newcomer
    October 17, 2022

    Not sure if this is what we are using. I see more than 10 participants on the call and this link you sent says that this only supports up to 10 callers.  Anyway it is a multi party conference call through Zoom and recently in the last several weeks I must call myself/cancel/call myself to use my phone to connect audio. It has worked for years and now its doing this.

    E
    Contributor I
    enielsen
    Contributor I
    October 17, 2022

    LoL, I didn't know Zoom Phone had this separate conference call feature "Multi Party Conferencing". I'll check with others at might company for authorization for getting this enabled on our Zoom Phone account.

    E
    Contributor I
    enielsen
    Contributor I
    October 17, 2022

    OK, so still not clear to me - are you yourself using "Zoom Phone", i.e. using the Zoom app's Phone tab in this issue? 

    Or are you using any phone such as your cell phone (not Zoom Phone on the cell phone!) in this issue?

    R
    Newcomer
    rburtonAuthor
    Newcomer
    October 17, 2022

    I'm having Zoom call my phone for Zoom meetings.

    E
    Contributor I
    enielsenAnswer
    Contributor I
    October 17, 2022

    OK, sounds like this is not a "Zoom Phone" issue, but is a Zoom Meeting issue. You might not be aware that Zoom has a separate product called "Zoom Phone" to use as a company's phone system in the cloud.

     

    In any case, have you tried using a different phone for the Zoom Meeting audio "Call Me" function to see if the behaviour is the same?

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