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Explorer
Dlemesurier
Explorer
November 23, 2022
Solved

Call monitoring indication

  • November 23, 2022
  • 3 replies
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When call monitoring, for ZOOM PHONE ONLY, is active in a call queue, does the agent or the caller have any indication that they are being monitored?

 

More specifically; will the queue member see or hear anything that tells them they are being monitored.

 

Note: just Zoom phone. Not Contact Center

Best answer by enielsen

I assume you mean if the admin is listening in to an agent's call rather than whisper or barging in? I don't believe there is any indicator to anyone on the call that the admin is listening. Documentation also says this is the case.

3 replies

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Contributor I
enielsenAnswer
Contributor I
November 23, 2022

I assume you mean if the admin is listening in to an agent's call rather than whisper or barging in? I don't believe there is any indicator to anyone on the call that the admin is listening. Documentation also says this is the case.

D
Explorer
DlemesurierAuthor
Explorer
November 23, 2022

Thanks @enielsen 

M
Newcomer
maddysonja
Newcomer
January 25, 2023

hey

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