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george1912004
Newcomer
January 8, 2022
Question

i need help her

  • January 8, 2022
  • 3 replies
  • 1 view

ok guys I need some help her there is a big problem here 

I was in a zoom meeting and I was a c host recording the class 

when the meeting ended I went to the cloud and for the zoom file and I didn't find any records 

 

how I can get the records please answer soon i don't wanna lose my job

    3 replies

    Dan_ZoomSE
    Employee
    Dan_ZoomSE
    Employee
    January 8, 2022

    Hello @george1912004 ,

     

    Were you the user the scheduled the meeting (host) or just a co-host assigned that role after the meeting started?

     

    With cloud recording the recording is tied to the actual Host’s account.  While the co-host has the ability to start, pause, and stop a cloud recording, the file when completed will show up in the actual Host’s zoom portal and not the co-hosts.

     

    check with the main host, they should see the recording in their account.

     

    If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

    Thanks!

    J
    Newcomer
    Jamaldoe
    Newcomer
    January 9, 2022

    Try signing out and signing back in

    J
    Newcomer
    Jamaldoe
    Newcomer
    January 9, 2022

    try to sign out and sign back in

     

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