i cannot hear audio or watch video that is screen shared to me via zoom meeting

[dianep]

Hi , I am hoping someone can advise me 

I have a new asus vivobook - windows 11.  I have the latest version of Zoom.

When I attend a weekly zoom meeting, sometimes the host screenshares videos / music from youtube.

Everyone else on the meeting can access this apart from me.  The sound is garbled, the video is stuttered and grey boxes appear on the screen.  

I have checked with our internet provider and we have superfast internet with no issues.  I rang ASUS and they say it is a zoom problem.  I did a test zoom call with my son who also has an asus vivobook. - he can see what I screen share to him (and I can watch it on my screen), however I cannot see or hear what he shares with me. 

A guy at work suggested that the problem is to do with WINDOWS 11 and zoom.  I have tried following some of the advice on here but I do not seem to have the tickboxes  that people suggest EG I do not have anything on SOUND where i can uninstall REALTEK.  

I am really frustrated and fed up - Can anyone help / suggest / point me in the right dirextion please. Many thanks Diane 

[LearnxLife]

I am having a similar issue. Any luck finding a solution?