Unable to record, either locally or to the cloud

Forum|Forum|3 years ago
January 30, 2022
3 replies
0 views

Hi there! It's my current understanding that zoom, being the lackluster company that it is, doesn't support local recording on chrome devices. Frustrating as all hell. That being said, I should at least be able to record to the cloud on a paid account, which currently is not an option. Somehow. I am the host and I have every appropriate permision available to do so, but there is just no button for me to record, and no meeting are being automatically recorded.

K

kjhartma

Community Champion | Customer

Do you have cloud recordings enabled in your user settings?

jeremyjustin

Community Champion | Employee

Hi @jcrowley2 I am not sure if you are using the Chrome Progressive Web App from Zoom but if not there is some great information here https://blog.zoom.us/how-to-use-zoom-on-a-chromebook/

And according the article, the host should be able to cloud record. @kjhartma asked a great question about whether cloud recording is enabled in your settings.

If you can navigate to the Zoom web portal at https://zoom.us and then click on Settings, Recording, and just make sure Cloud Recording is enabled in your settings

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