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I teach piano lessons online to a number of students. Recently, the sound as really gotten bad. I might hear a few notes and then suddenly the sound goes out and I can't hear the student playing. I can hear their voices. Can someone help? I suspect it has to do with the zoom on their side, but I don't know how to tell them to fix it. Any assistance would be greatly appreciated!!!
Sounds like noise supression is on.
For all participants, please follow the instructions in this document: https://support.zoom.us/hc/en-us/articles/115003279466-Configuring-audio-for-music-and-singing
Baloney. Cruise through this community & see how many people are having similar audio problems. I am too. I have a Mac laptop, an Ethernet connection, Zoom client v5.14.5 (the latest), Original Sound is ON ON ON. I STILL have problems with the audio going COMPLETELY SILENT when my student is playing. I'm going over to Google Meet and it works, unlike Zoom. I've been complaining about this issue for a year & nobody there cares enough to address it.
They are currently working on it. I don't think it will be too much longer. It currently works with iPads, tablets, laptops and computers. The difference is worth it if you can make it work with your students.
To add to what I said, there is a new Beta feature since 5.14.0 called live performance audio mode.
Some of the online documentation is already referring to it:
If you are having issues or have questions about the audio setup, I would strongly recommend to reach out to our support, via https://support.zoom.us/hc/en-us/articles/201362003
Many posts describe this issue of lack of compatibility between Zoom and Windows 11 (hearing voice but not instruments). Referring to the above document about original sound for musicians is not helpful as the problem is not about how to use the feature. I've tried just about everything suggested by community members and nothing works. Am forced to retain my old laptop with Windows 10 just for piano lessons as a stopgap. Will someone at Zoom please take ownership of this issue and update documentation with specific settings to adjust noise suppression so instrument sounds can be heard.
I am using an iMac desktop for my lessons. My students use a variety of devices. I have worked with Zoom support and although they are pretty good at getting back to me, their solutions have not been effective. For anyone that is interested, I suggest you check out Fortelessons.com. It is a platform designed specifically for online music lessons. I am switching over. Zoom is a great platform for meetings, but not for music lessons. Forte is AWESOME!!! It works with iPads, tablets, laptops and computers. The sound is far and beyond that of Zoom. It currently doesn't work with phones, but that is something they are working on as we speak. I highly recommend it. By the way, it is free!
I am having the same problem. I am very disappointed because I have paid the annual fee. I work from a MacBook Air. I am hoping that Zoom will look into this, or they will have a customer retention issue with piano teachers like me who need reliable music communication.