Microphone not working with my HP LAPTOP | Community
Skip to main content
T
Newcomer
thomc73
Newcomer
January 29, 2022
Question

Microphone not working with my HP LAPTOP

  • January 29, 2022
  • 7 replies
  • 0 views

Only on Zoom, when testing my microphone, there is no recording to play back. Did all the diagnosis on the laptop with no apparent issues. Any help would be appreciated...

      7 replies

      T
      Newcomer
      Tefenters
      Newcomer
      January 30, 2022

      Same here.  Have spent an entire day with Zoom help and HP chat help to no avail.  HP laptop is 6 months old.  Windows 11. No one seems to be able to help.  So frustrated!!

        jeremyjustin
        Community Champion | Employee
        jeremyjustin
        Community Champion | Employee
        January 30, 2022

        Hi @thomc73 thank you for your post here on the Zoom Community! Can you help us understand what type of computer, are you running Windows or Mac, and do you know if you are using an external microphone or the one built into your computer?

         

        I'm also curious if this has ever worked or if you are maybe just trying for the first time? I'm hoping to learn whether something has changed recently to cause your mic to stop working. 

         

        Thanks!

        T
        Newcomer
        Tefenters
        Newcomer
        January 30, 2022

        Also, I’m simply trying to use the microphone that is built into my computer. 

        jeremyjustin
        Community Champion | Employee
        jeremyjustin
        Community Champion | Employee
        January 31, 2022

        Hi @Tefenters thank you for your post adding to this question. Just to be sure are you saying you join Zoom meetings and no one can hear you?  

        I am not sure if you have updated to 5.9.3 but that would be a good place to start. In you Zoom client make sure you are signed in, then click on Home at the top, click on your profile picture, then Check for Updates

         

        If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

        T
        Newcomer
        thomc73Author
        Newcomer
        January 31, 2022

        Well, I reinstalled Zoom and it now works. 

        jeremyjustin
        Community Champion | Employee
        jeremyjustin
        Community Champion | Employee
        January 31, 2022

        Great @thomc73 ! If you could mark this one as "Accept as Solution" we can at least have record of this one being "solved" at least in your case. Thanks so much for connecting back on this thread and letting us know! 

        L
        Newcomer
        LoisGraydon
        Newcomer
        November 22, 2022

        I have spent the entire day and very frustrating.  I am leading the class tomorrow.  I can hear everyone but they can't hear me.

         

          D
          Newcomer
          dchungying
          Newcomer
          June 23, 2023

          Have an HP laptop and having the same problem. Whats the solution?

            W
            Newcomer
            willjoe2442
            Newcomer
            July 11, 2023

            Connect the microphone to the correct port on the computer and then try to use it. For USB microphones, you can also try connecting the microphone to a different USB port on the computer. Connect the microphone to another device, such as another computer, and then try to use it.

             

            Regards,

            Diana

            W
            Newcomer
            willjoe2442
            Newcomer
            July 11, 2023

            Connect the microphone to the correct port on the computer and then try to use it. For USB microphones, you can also try connecting the microphone to a different USB port on the computer. Connect the microphone to another device, such as another computer, and then try to use it.

             

            Regards

            Terms & ConditionsAccessibility statement
            Copyright © Zoom Communications, Inc. All rights reserved.