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I am an administrator of a business account, and we have some videos saved but when entering the playback it is not possible to see them. could you help me with this issue, thank you.
Most of the Zoom freezing problem occurs due to issues with the app. Sometimes Zoom does not allow the webcam to start immediately, and audio starts lagging. The reason behind this is there are some complications in the app settings, or several different apps of the same nature are running in the background.
Another cause of video freezing is that the app may not be updated to the latest version. Therefore, before you lose your mind in a meeting, try to upgrade it to the latest version.
Some video freezing problems do not occur due to the Zoom app. Most of the time, it's your device that creates disruptions in the normal functioning of your conference call. If you are using Zoom on your Windows 10 PC or Mac, the webcam might not allow the video. This is because the PC settings have blocked the webcam.
Moreover, if you are operating Zoom from your mobile, and you face the Zoom meeting audio not working, it might be the instability of your internet connection. Also, ensure that your device is in good shape to handle conference calls and have battery life.