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video quality


I have the Pro version.  I have attempted all of the lighting and other video settings; my image on the video is still grainy or fuzzy; blur background is not chosen.  I tried to use immersive view for background; only the art gallery is somewhat clearer but such a small image and less conducive to how I want my meetings to be arranged.  Is there any resolution?  Any suggestions?


Community Champion | Customer
Community Champion | Customer

I would recommend submitting a ticket to Zoom support requesting them to enable 720 HD for your account.

If you find this information helpful, please click on "Accept as Solution".

If you have further questions, please reply, we're happy to help.


Jeff Widgren | Host of the Zoom Test Kitchen