updates

Forum|Forum|3 years ago
November 29, 2022
1 reply
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On my new Mac (apple chip M2, Mac OS Ventura 13.0.10No matter what I do, I continually get an update message after each call. If I try to update from the message, I get error code 10002. I have even tried deleting Zoom and reinstalling. Any ideas? Thanks

F

Frank_TB

Community Champion | Customer

How to fix the macOS desktop client auto-update issue

Devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 - 5.12.0 may encounter this error when updating the desktop client.

To resolve the issue, visit the Zoom Downloads page and manually install the newest version of the desktop client.

https://support.zoom.us/hc/en-us/articles/5719629878413-Zoom-installation-error-code-10002#:~:text=This%20error%20occurs%20because%20of,downloaded%20by%20the%20Zoom%20installer.