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C
Newcomer
Canty
Newcomer
May 12, 2023
Question

updates

  • May 12, 2023
  • 3 replies
  • 0 views

My ability to join meetings via Zoom has suddenly been disabled as I can no longer install updates due to the appointment of an unknown administrator. I am told to 'Contact admin to update' so I have to join via browser. Is this a problem  know to others? How do I solve? I am a 'basic' user

    3 replies

    F
    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    May 12, 2023

    Hello,

     

    If you pay for your own Zoom account then you are the "unknown" IT administrator.  You need to update your Zoom client. 

     

     

    Regards

     

    If my reply helped, don't forget to click the accept as solution button!

    C
    Newcomer
    CantyAuthor
    Newcomer
    May 12, 2023

    I have the 'basic ' zoom which is free. Thanks anyway 

    Q
    Newcomer
    qbteach
    Newcomer
    May 12, 2023

    I am having the same issue, but I am on a paid plan. I downloaded the installer.exe but when it opens, I get the same message so I am unable to install since I can't access my profile.

     

    F
    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    May 12, 2023

    Hi again,

    You should still be able to do the update. If all else fails just delete Zoom from your computer, reboot and download it and install it again.

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

     

      C
      Newcomer
      CantyAuthor
      Newcomer
      May 12, 2023

      Tried it - doesn't work. 

      Thanks again 

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